Yolo Support

Frequently asked questions

How accurate are the nutrient values?

The core database comes from the official, lab-analysed databases of the Swiss FSVO and the Swedish Livsmedelsverket; packaged products come from Open Food Facts. Even lab values are averages, and amounts from photos are estimates — every entry can be corrected.

How do I cancel my subscription?

Subscriptions run through the App Store or Google Play and are cancelled there: on iOS under Settings → Apple ID → Subscriptions, on Android under Google Play → Payments & subscriptions. Deleting the app or your account does not cancel a subscription.

Which health data does Yolo read?

Only what you allow in Apple Health or Health Connect — such as weight, activity, sleep, heart rate and HRV. It is used only for the app's features and never for advertising. You can revoke access at any time in your device settings.

How do I export my data?

In the app under Settings → Export Tracking Data. You get your entries as a CSV file.

How do I delete my account?

In the app under Settings → Delete Account. Your account and data are deleted immediately, backups within 30 days. Without access to the app, email yolo@data-works.ch from any address and include the phone number you signed up with.

Is Yolo medical advice?

No. Yolo gives nutrition insights, is not a medical device and does not replace a doctor. If you have a health condition, talk to a professional before major changes to your diet.